Who operates Tradewingglobal?
Tradewingglobal is the official retail brand operated by TRADEWING INTERNATIONAL SDN BHD (SSM Registration No.: 202601024701 (1686798-K)). Our headquarters in Ipoh, Perak, Malaysia, manages business operations and order fulfillment.
Company Address:
41A LINTASAN PERAJURIT 6, TAMAN PERAK 31400 IPOH, PERAK
What products does Tradewingglobal offer?
Tradewingglobal specializes in a curated selection of home décor products, including accents for living rooms, bedrooms, and dining areas, as well as wall décor, tabletop ornaments, and other stylish items designed to complement various interior styles.
What payment methods can I use?
For your convenience, we accept a variety of secure international payment methods, including:
Visa
Mastercard
American Express
Apple Pay
Google Pay
Other digital payment methods displayed at checkout
Orders will only enter our fulfillment process after payment is successfully completed.
How long does order processing take?
Once payment is confirmed, your order enters our internal processing workflow, which includes order verification, product inspection, packaging, and preparation for shipment.
Estimated processing time:
1–3 business days
Processing time does not include weekends or public holidays.
Which countries/regions do you ship to?
Tradewingglobal currently offers international shipping to customers in the following regions:
European Union (EU) countries
United States
We are continuously evaluating other destinations and may expand our shipping coverage in the future.
How long does international shipping usually take?
Once the order leaves our warehouse, international shipping typically takes approximately:
3–7 business days
Delivery times may vary depending on customs processing, the destination country, local courier operations, weather conditions, or seasonal shipping demand.
How can I track my order?
Once the shipment is dispatched, an email containing your tracking number will be automatically sent to the email address used at checkout.
You may receive additional tracking notifications as the shipment passes through key transit points and reaches its final destination.
What should I do if my package is delayed?
If your order does not arrive within the estimated delivery time, please contact our customer support team.
We will contact the carrier directly to investigate the shipment’s status.
If the carrier confirms that the shipment is lost or cannot be delivered, we will provide an appropriate solution, including:
arranging a reshipment; or
issuing a full refund to the original payment method.
What is your return policy?
Subject to applicable consumer protection laws, customers may request a return within 14 working days of receiving their order.
To request a return, please contact our customer service team via email.
When returning items, please follow the return instructions provided by our support team and use the original packaging whenever possible.
What happens if the item received is damaged or incorrect?
If your order arrives damaged or defective, or if you receive the wrong item, please email us as soon as possible with the following information:
Your order number;
A description of the issue;
Clear photos showing the item and the issue.
After reviewing the information provided, we will determine the most appropriate solution, which may include a replacement or a refund.
Depending on the circumstances, you may not be required to return the damaged item.
How can I contact customer support?
If you need assistance with orders, shipping, returns, payments, or general inquiries, please contact us using the details below.
Company Name: TRADEWING INTERNATIONAL SDN BHD
Company Registration No. (SSM No.): 202601024701 (1686798-K)
Trading Brand: Tradewingglobal
Official Website: www.tradewingglobal.com
Official Email:
clothing@tradewingglobal.com
Contact Number:
+601153804528
Company Address:
41A LINTASAN PERAJURIT 6, TAMAN PERAK 31400 IPOH, PERAK
Our customer support team strives to respond to all inquiries within 24 hours and is committed to providing timely, professional assistance throughout your shopping experience.