This Refund and Return Policy applies to all purchases made via www.tradewingglobal.com (hereinafter referred to as the “Website”). The Website is operated by TRADEWING INTERNATIONAL SDN BHD (SSM Registration No.: 202601024701 (1686798-K), trading as Tradewingglobal; hereinafter referred to as “we” or “us”).
This policy applies to the sale of our home décor products and is designed to comply with applicable consumer protection laws in Malaysia, the European Union, and the United States.
14-Day Right of Return (Right of Withdrawal)
For customers located in regions where applicable consumer protection laws provide for a statutory withdrawal period (i.e., a period during which returns are permitted without a specific reason), you may cancel your purchase within fourteen (14) calendar days of receiving your order without providing a reason.
To exercise this right, customers must notify us via email within the aforementioned 14-day period.
Email for return requests:
clothing@tradewingglobal.com
Once the return request is approved, we will provide instructions for the return.
Return address:
41A LINTASAN PERAJURIT 6, TAMAN PERAK 31400 IPOH, PERAK
Conditions for Return
Unless the item is damaged in transit, defective, or incorrect, returned products must meet the following conditions:
Returned within the approved return period;
Retained in original packaging whenever possible;
Include all accessories and components originally received.
Customers are advised to pack return items securely to minimize the risk of damage during return shipping.
Unless otherwise stipulated by applicable consumer protection laws or agreed upon by us, customers are generally responsible for the return shipping costs associated with voluntary returns.
Damaged, Defective, or Incorrect Items
If your order is damaged in transit, has a manufacturing defect, or if you receive the wrong item, please contact our customer support team as soon as possible after receipt.
Customer support email:
clothing@tradewingglobal.com
Please provide the following information:
Your order number;
A brief description of the issue;
Clear photos showing the product and the damaged or defective area. After reviewing the information you provide, we will determine an appropriate solution, which may include:
Product replacement;
A full refund; or
Other suitable measures based on the specific circumstances.
If sufficient photographic evidence confirms the issue, we may determine that returning the product is unnecessary.
Order Processing and Shipping
Orders placed via www.tradewingglobal.com are typically processed and shipped within 1–3 business days.
Orders are delivered via international express services; our partner carriers include:
DHL
FedEx
UPS
Other applicable authorized logistics providers
The estimated international delivery time after shipment is typically 3–7 business days; however, actual delivery times may vary depending on the destination, customs clearance processes, weather conditions, public holidays, or other factors beyond our control.
Once the order has shipped, tracking information will be sent to the email address provided at checkout.
Delivery Delays
If your package does not arrive within the estimated delivery timeframe, please contact our customer support team.
We will coordinate with the carrier to check the delivery status of your package.
If the carrier confirms that the package is lost or undeliverable, we will provide an appropriate solution, which may include:
Reshipment (replacement order); or
A full refund.
Refund Methods
Approved refunds will be issued to the original payment method used for the order.
We currently support refunds for the following payment methods:
Credit and Debit Cards
Visa
Mastercard
American Express
Digital Payment Methods
Apple Pay
Google Pay
Other digital wallets supported at checkout
Refund Processing Time
Once a refund request is approved, we will immediately initiate the refund process through the payment processor.
The time it takes for the refund to reach your account depends on your bank, card issuer, or payment service provider; it typically takes 5 to 10 business days. Processing times may vary among different financial institutions.
Non-Returnable Situations
To the extent permitted by applicable law, we may refuse a return or refund in the following circumstances:
The product has been intentionally damaged after delivery;
The product has been altered or modified after receipt;
The return request falls outside the applicable return period without valid legal grounds;
The returned product is missing necessary components, and the absence is not due to damage incurred during shipping.
Nothing in this section limits any mandatory consumer rights under applicable law.
Contact Information
To submit a return request, inquire about refunds, seek delivery assistance, or obtain after-sales support, please contact:
Company Name: TRADEWING INTERNATIONAL SDN BHD
Company Registration No. (SSM No.): 202601024701 (1686798-K)
Trading Brand: Tradewingglobal
Official Website: www.tradewingglobal.com
Company and Return Address:
41A LINTASAN PERAJURIT 6, TAMAN PERAK 31400 IPOH, PERAK
Official Email:
clothing@tradewingglobal.com
Contact Number:
+601153804528