Tradewingglobal is operated by TRADEWING INTERNATIONAL SDN BHD (SSM Registration No.: 202601024701 (1686798-K)). This shipping policy outlines the processes for order handling, dispatch, and delivery for orders placed via www.tradewingglobal.com. This policy applies to customers located in the European Union, the United States, and our current service regions.
Warehouse and Dispatch Location
All home décor products sold on our website are stocked and dispatched directly from our operations and order fulfillment center in Malaysia.
Warehouse and Dispatch Address:
41A LINTASAN PERAJURIT 6, TAMAN PERAK 31400 IPOH, PERAK
Each order is inspected, packed, and prepared by our fulfillment team before being handed over to our international logistics partners.
Order Processing
Once payment is successfully confirmed, the order enters our internal fulfillment process, which includes order verification, inventory confirmation, quality checks, protective packaging, and preparation for shipment.
Processing Time:
Orders are typically processed within 1–3 business days (excluding weekends and public holidays).
The processing timeline begins only after successful payment authorization.
Shipping Regions and Logistics Services
Tradewingglobal currently offers international shipping services to customers in the European Union and the United States.
To ensure reliable international delivery, we partner with renowned global courier services, including:
DHL Express / DHL Priority
FedEx International
UPS International
And other authorized logistics partners utilized based on operational requirements.
Estimated Delivery Time
Once the order has been dispatched from the warehouse, the estimated international delivery time is typically:
3–7 business days
Actual delivery times may vary depending on factors such as the destination country, customs inspections, local courier operations, weather conditions, and seasonal shipping volumes.
Tracking
After the order is dispatched, a tracking confirmation will be automatically sent to the email address provided at checkout.
During the delivery process, customers may receive additional tracking updates, including:
Shipment confirmation with tracking number;
Arrival at major international transit hubs;
Handover to the local delivery network in the destination country;
Final delivery confirmation. These notifications allow customers to track the progress of their shipment from dispatch to delivery.
Shipping Delays
While we strive to meet estimated delivery times, unforeseen circumstances may occasionally cause shipping delays.
If you have not received your shipment after the estimated delivery time has passed, please contact our customer support team.
We will coordinate directly with the responsible carrier to check the status of your shipment.
If the carrier confirms that the shipment is lost, undeliverable, or subject to an unresolved delay, Tradewingglobal will provide an appropriate solution, which may include:
Free reshipment; or
A full refund via the original payment method.
Transfer of Liability
Unless otherwise required by applicable consumer protection laws, TRADEWING INTERNATIONAL SDN BHD bears liability for the shipment until it is successfully delivered to the customer (or to an authorized recipient at the delivery address specified at checkout).
Customs and Import Requirements
For international shipments, customs procedures and import regulations vary by destination country.
It is the customer’s responsibility to comply with local import requirements. Delivery times may be extended if the shipment is subject to customs inspection or clearance procedures due to factors beyond our control.
Contact Information
Please contact us if you have any questions regarding shipping, order tracking, delivery status, or logistics support.
Company Name: TRADEWING INTERNATIONAL SDN BHD
Company Registration No. (SSM No.): 202601024701 (1686798-K)
Trading Brand: Tradewingglobal
Official Website: www.tradewingglobal.com
Operations & Warehouse Address:
41A LINTASAN PERAJURIT 6, TAMAN PERAK 31400 IPOH, PERAK
Official Email:
clothing@tradewingglobal.com
Contact Number:
+601153804528