Welcome to www.tradewingglobal.com (hereinafter referred to as “this Website”). These Terms of Service govern your access to and use of this Website, including the purchase of home décor products offered by TRADEWING INTERNATIONAL SDN BHD (SSM Registration No.: 202601024701 (1686798-K), trading as Tradewingglobal; hereinafter referred to as “we” or “us”).
By browsing this Website or placing an order, you acknowledge that you have read, understood, and agreed to be bound by these Terms of Service. These terms apply to customers located in the European Union, the United States, and other regions where our products are sold.
Order Acceptance and Processing
Once an order is submitted, it undergoes internal verification, inventory confirmation, quality inspection, and packaging processes prior to shipment.
Processing Time
Orders are typically prepared for shipment within 1–3 business days following successful payment authorization. Processing time excludes weekends and public holidays.
We reserve the right to cancel or refuse any order if payment cannot be verified, if stock is unavailable, or if we are unable to fulfill the order due to circumstances beyond our reasonable control.
Shipping and Delivery
Tradewingglobal primarily provides international shipping services to customers in the European Union and the United States.
Orders will be shipped via reputable international courier services, including:
DHL
FedEx
UPS
Other applicable authorized logistics partners
The estimated delivery time after shipment is typically 3–7 business days; however, actual delivery times may be affected by customs procedures, destination regulations, weather conditions, and other external factors.
Once the goods have been dispatched, tracking information will be automatically sent to the email address provided at checkout.
Delivery Delays and Liability
If an order delivery exceeds the estimated timeframe, customers are advised to contact our customer support team.
We will communicate with the carrier to inquire about the shipment status.
If the carrier confirms that the goods are lost or undeliverable, we will provide an appropriate solution, including:
Reshipment; or
A full refund via the original payment method. Unless otherwise required by mandatory consumer protection laws, liability for the goods remains with TRADEWING INTERNATIONAL SDN BHD until the order is successfully delivered to the customer or to an authorized recipient at the delivery address.
Returns and Right of Cancellation
Where consumer protection regulations apply, customers may exercise their statutory right to cancel their purchase within 14 calendar days of receiving the goods.
To initiate a return, customers should contact us via email within the applicable return period.
Returned products should, as far as reasonably practicable, meet the following conditions:
Returned within the approved return period;
Include original packaging;
Include all accessories and components supplied with the order.
For further information regarding returns and refunds, please refer to our Refund and Return Policy.
Damaged or Incorrect Products
If a product is damaged, defective, or does not match the ordered item upon delivery, customers should notify us as soon as reasonably practicable.
Please provide:
Your order number;
A description of the issue;
Clear photos of the product and the damaged or problematic area.
After reviewing the submitted information, we will determine an appropriate solution, which may include a replacement or a refund where applicable.
If photographic evidence is sufficient to verify the issue, returning the product in question may not be required.
Pricing and Payment
All prices displayed on www.tradewingglobal.com are quoted in the applicable currency available at checkout.
Full payment must be completed before order processing begins.
We currently accept internationally recognized payment methods, including:
Visa
Mastercard
American Express
Apple Pay
Google Pay
Other electronic payment methods supported at checkout.
Payments will be securely processed through our authorized payment service providers.
Intellectual Property
Unless otherwise stated, all content on this website (including text, product descriptions, photographs, graphics, logos, icons, page layouts, and other materials) is owned by or licensed to TRADEWING INTERNATIONAL SDN BHD and is protected by applicable intellectual property laws.
No content may be copied, reproduced, distributed, modified, or used for commercial purposes without our prior written permission.
Limitation of Liability
To the maximum extent permitted by applicable law, TRADEWING INTERNATIONAL SDN BHD shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of this website or from delays caused by events beyond our reasonable control (including customs inspections, shipping disruptions, natural disasters, or other events of force majeure).
Nothing in these terms excludes or limits consumer rights that cannot be lawfully excluded under applicable law.
Governing Law
These Terms of Service are governed by the laws of Malaysia.
If mandatory consumer protection regulations apply in the customer’s country of residence, nothing in these terms limits or deprives the customer of any statutory rights that cannot be lawfully waived under such laws.
Changes to Terms
We may periodically update these Terms of Service to reflect changes in applicable laws, business operations, or website functionality.
The latest version will always be posted on this page and will take effect immediately upon posting.
Contact Information
Please contact us if you have any questions regarding these Terms of Service. Corporate Entity: TRADEWING INTERNATIONAL SDN BHD
Company Registration (SSM Number): 202601024701 (1686798-K)
Trading Brand: Tradewingglobal
Official Website: www.tradewingglobal.com
Registered and Business Address:
41A LINTASAN PERAJURIT 6, TAMAN PERAK, 31400 IPOH, PERAK
Official Email Address:
clothing@tradewingglobal.com
Phone Number:
+601153804528